Zen Harmony FAQ

How long is your refund policy?
Our refund policy lasts 30 days from when you receive your package, you can read more here

How do I turn it on?
Zensation™ has a multi-functional power button touch display

Zenstarz™ has two centered multifuntion switches

What modes does it have?
Zensation™ has a power button touch display with several functions:
1 click activates the diffuser and the cycling colors
2 clicks leaves the diffuser running but shuts off the cycling colors
3 clicks completely turns off the device

Zenstarz™ is easily operated with just two centered switches
Left Button: On, Off, Timer 2H, Timer 4H 
Right Button: Colors On/Off

Does it run on battery or a plug?
Zensation™ has a universal USB Plug

Zenstarz™ has a selectable plug type for the US, UK, EU & AU

Will it work in my country?
Zensation™ can easily fit the USB plug into any standard port that accepts USB, e.g. phone-charger, laptop, battery powerbank etc.

Zenstarz™ will work in the country of the corresponding plug type selected

How many essential oil drops should I use?
It is recommend to use about 1-2 drops per 100ml of water

Do they make the room damp?
No, it’s safe and specifically designed to just gently humidify the air molecules

How long do they run?

It will run for 5-6 hours until the water container inside is completely empty

Do they shut off automatically?
Yes, when the entire water storage tank has been used up, the safety mechanism will shut off our diffusers automatically

Is the purifying mist hot or cold?
It is always safe at room temperature as there are no dangerous heating elements inside our diffusers

Can they overheat and cause a fire?
No, unlike scented candles it is completely safe to leave on unattended, as there are no heating components within

Are they loud and make a lot of noise?
No, in fact, our diffusers are so quiet, you can keep it running on the bedside table while sleeping

What currencies do you accept?
We operate worldwide and accept all currencies.

How can I pay you?
We accept Paypal and all major credit cards like Visa, Mastercard, American Express etc.

How can I get help with my order?
Please contact us through our support email at support@zenharmony.co