Refund Policy

Zen Harmony Refund Policy

Our Pledge
We make customer satisfaction our top priority and we yearn for all our customers to have a continuous and most wonderful shopping experience with us time and time again.

Should you for any reason, however, not be completely satisfied with your purchase, then please do contact us through the following email so that our customer support can resolve any issues that may have occurred in a professional and speedy manner.

Refund Policy
Our refund policy lasts a full 30 days, and covers defective items or items damaged in transit. If 30 days have gone by since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.

Refunds & Exchanges
To be eligible for a refund or exchange, you must first email us at within 30 days of receiving your order and include pictures of the damaged items. Upon receipt, we will at your preference either send out a replacement if available or refund the full purchase price of your item.

Lost or Stolen Packages
Zen Harmony is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Zen Harmony will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.